Power Cycle

Is the IPTV service the same quality as cable or satellite service?
IPTV delivers picture and sound quality as good as or better than satellite and analog or digital cable, and with similar enhanced features.

Where can Sky Angel be received?
Virtually anywhere in the 50 United States and some U.S. territories in the Caribbean such as Puerto Rico and the U.S. Virgin Islands that have high-speed Internet access.

There are so many radio and TV stations that Sky Angel offers. I just love them all, but I guess that my favorite is Solid Gospel Channel. I use it often when I’m doing chores… Sky Angel helped me ...

What is a Wireless Reselect?

A wireless reselect is a troubleshooting step for reconnecting to a wireless network. Do not perform this step unless your Sky Angel receiver is having trouble connecting to your wireless network. This is indicated on the Network Configuration screen. If you have lost connection to your wireless network your LQ will be 0/100 and/or the box will have failed to obtain an IP address (DHCP IP: DHCP Failed) There are two ways to perform a wireless reselect. Both ways will be explained on this page. Before peforming a wireless reselect, you should try a Power Cycle.

What are the two types of Wireless Reselects?

Soft Reselect - simply scans for your network and tries to reconnect, using your current settings.

This is useful if your Sky Angel box has simply lost connection to your wireless network.

Hard Reselect - erases all network settings and begins the network connection from the beginning

This is for when your network information has changed, you have a new wireless router/gateway, etc.

To perform a soft wireless reselect, navigate to the System Configuration screen.
Select Network Configuration:

You will see the Network Configuration screen, select WLAN:

You will see the WiFi Setup screen:

Press the INFO BUTTON (above the SETUP button) on your Sky Angel remote.
You will see Please wait, scanning AP...

You will then see Choose A Wireless Network.
Select your network from the list, then press PLAY.

Navigate to the Return arrow on the keyboard (lower left hand corner) and press PLAY on the remote.

You will be returned to the Network Configuration screen.
If successful, you should have an LQ and an IP address.

What Do I Need Beforehand?

To perform a hard wireless reselect there are a few bits of information you will need: Your network name, your network encryption method, and your wireless key. Your network name is the name of your wireless network. The type of encryption being used can be either WEP (64-bit or 128-bit) or WPA-PSK (TKIP or AES). Keep in mind WPA2 does not work. You also need to know what your wireless key/password is.

Where Do I Find This Information?

If you set up your wireless network you should have this information, if your internet provider installed your network you should have paperwork with this information printed on it. You can also contact your internet provider or the manufacturer of your router/gateway for the information. Some routers and modems have this information printed on them. This information can also be found by logging into your router or gateway, for help with that visit our Router guides or Modem/Gateway guides (you must log into SkyAngelTech.com to view these pages). In most cases Sky Angel representatives can also help you find this information.

Performing Hard Wireless Reselect:

Navigate to the System Configuration screen and select Network Configuration:

You will see the Network Configuration screen, select WLAN:

Navigate to the END button on the keyboard, and press PLAY on it.

After you press PLAY on END, the cursor (black square) will move to the end of the ESSID box:

Navigate to the Red arrow (under ESC). This is the backspace/delete key.
Press PLAY on it until the ESSID box is empty.

Next press the Vol+ (round button below the right arrow) on the Sky Angel remote.
This will drop the cursor (black square) down into the key field.
Repeat the same process to delete all the asterisks (*********), if there are any.
Once both fields (ESSID and KEY) are blank, navigate to the RETURN arrow (bottom left corner).
Press PLAY on it. You will see a Please Wait message.

You will be returned to the Network Configuration screen.
Disregard the LQ and IP address for now.

Turn off your Sky Angel box.

Wait 30 seconds, then turn your Sky Angel box back on.

You will see the Choose A Wireless Network screen.
Select your network from the list and press PLAY on it.
This is the first of the three items you should have gathered prior to beginning.

If your network is unsecured, you are finished. You should see the main menu (Skip to Step #15).
Otherwise you will be prompted to enter your password/key (continue to Step #11).

Enter your network key using the onscreen keyboard.
This is the second of the three items you should have gathered before beginning.

When you are finished entering your network key, you need to select the encryption type/method.
This is the third item you needed to gather before beginning.
You will notice the encryption options on upper left portion of the screen.
The selected option has a red asterisk (*) by it.
Press the corresponding number button (1, 2, or 3) on the Sky Angel remote control to change options.

After you have entered your security key and selected the encryption type press PLAY on the RETURN arrow.
You will see a message that says Checking The Password:

If you are successful you will see Saving as the default...
If you see Wrong Password or Invalid Password Length double-check your password and encryption type.

You should see the main menu! Enjoy your programming!